The Development and Evaluation of a Web Application System for Community Recyclable Waste Bank Management A Case Study of Muang Pon Health Promoting Hospital, Mae Hong Son Province

Abstract

This research aims to develop and evaluate the performance and user experience (UX/Usability), including user satisfaction, of a web application system for recyclable waste bank management at Muang Pon Health Promoting Hospital, which aligns with the "Clean Province" community solid waste management action plan of Mae Hong Son Province for 2024. Furthermore, it analyzes public perception and understanding of waste management information and the waste bank project through the web application, and assesses the system's ability to promote participation and its impact on public waste management behavior. This study employs a Mixed Methods Research approach, incorporating a quasiexperimental research component. Data were collected from performance evaluation questionnaires and transaction data from the web application system (N=50), and qualitative data from in-depth interviews (N=5). Data on waste volume managed through the system were collected before and after the system's 6-month implementation period to evaluate changes. The findings indicate that the developed web application system demonstrates excellent overall performance (Mean = 4.32, S.D. = 0.37 out of 5) and was designed based on UX/UI principles, making it user-friendly and responsive to user needs. The system also highly effectively disseminates recyclable waste management information, with users and system evaluators rating the clarity of information as excellent (Mean = 4.68, S.D. = 0.24 out of 5). Additionally, the system effectively facilitates and promotes public participation, with a 25% increase in the volume of recyclable waste recorded in the system and a statistically significant increase in transaction frequency (p < 0.01). The research suggests that the web application system is a powerful tool for supporting community-level recyclable waste management and a crucial mechanism for driving public waste management behavior towards sustainable development.