THE DEVELOPMENT OF INFORMATION SERVICES PLATFORM WITH CONVERSATIONAL AGENTS TO PROMOTE THE PERFORMANCE OF PERSONNEL AFFILIATED FOR THE STAFF UNDER THE BUREAU OF PROFESSIONAL STANDARDS IN THE SECRETARIAT OFFICE OF THE TEACHERS COUNCIL OF THAILAND

Abstract

The purposes of this research were to : 1) develop an Information Service Platform with Conversational agents to promote The Performance of Personnel Affiliated for the staff under the bureau of professional standards in The secretariat office of the Teachers Council of Thailand. 2) study the results of Using an Information Service Platform with Conversational agents to promote The Performance of Personnel Affiliated for the staff under the bureau of professional standards in The secretariat office of the Teachers Council of Thailand. 3) study The Performance of Personnel Affiliated with the staff under the bureau of professional standards 4) study the satisfaction of the users on using an Information Service Platform with Conversational agents to promote The Performance of Personnel Affiliated for the staff under the bureau of professional standards. The sample group in this research was the personnel under the Bureau of Professional Standards. The Secretariat of the Teachers' Council of Thailand consisted of 26 people with the purposive sampling method. The tools of this research including of 1) Information Service Platform with Conversational agents. 2) Assessment Form of using Information Service Platform with Conversational agents , 3) a semi- structured interview form, and 4) a satisfaction assessment form for Information Service Platform with Conversational agents. The statistics used to analyze the data were mean and standard deviation. The results revealed that: 1) The quality assessment of Information Service Platform with Conversational agents found that the content quality was at a good level ( ???? = 4.48 , S.D. = 0.45) and the media quality was at a very good level (???? = 4.90 , S. D. = 0. 17) 2) The overall of the using Information Service Platform with Conversational agents results was at a very good level ( ???? = 4.62 , S.D. = 0.54) 3) Results of the study of the performance efficiency of personnel under the Bureau of Professional Standards The Secretariat of the Teachers Council of Thailand Through the interviews, it was found that the Information Service Platform with Conversational agents was able to answer questions that were relevant to the requirements and on the point. The text typing function made it to possible for finding the answers quickly and accurately, besides helping to provide more efficient information services. 4) The overall satisfaction of the Personnel on using Information Service Platform with Conversational agents was of the highest level ( ???? = 4.64 , S.D. = 0.51)